Frequently Asked Questions

Who operates woooworld?

woooworld is operated by Van Brands Inc.
Employer Identification Number (EIN): 43-2266481

Company Address:
7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
UNITED STATES

What does woooworld sell?

woooworld is an online general merchandise store.

Please refer to individual product pages for descriptions, specifications, and available options.

Do you ship worldwide?

Yes. We offer worldwide shipping, subject to carrier availability and local delivery restrictions.

If we cannot deliver your order, we will contact you and refund any payment collected for the unfulfilled order.

How long does order processing take?

Orders are prepared within 1–3 business days after the order is placed and payment is confirmed.

How long does delivery take?

Estimated transit time is 7–15 business days after dispatch.

Including processing, estimated total delivery time is approximately 8–18 business days.

Customs clearance, public holidays, weather, or carrier disruptions may affect delivery.

Do weekends and holidays count as business days?

No. Business days exclude weekends and public holidays.

How much does shipping cost?

Shipping costs US$7.99 for orders below US$69.

Orders of US$69 or more qualify for free shipping, based on the merchandise subtotal after discounts.

Applicable shipping charges are displayed at checkout before payment.

Are taxes and import duties included?

Yes. Applicable taxes and import duties are included in the amount charged at checkout.

If a carrier or customs authority requests an additional payment, contact service@woooworld.com so we can investigate and arrange a resolution.

How can I check my order status?

Email service@woooworld.com with your order number, and our customer service team will help you check the status.

Can I change my delivery address?

Please contact us as soon as possible with your order number and the correct address.

We will check whether the change can still be made. Address changes may no longer be possible after dispatch.

Can I cancel my order?

Contact service@woooworld.com as soon as possible and include your order number.

We will check whether cancellation is still possible. Once an order has been dispatched, cancellation may no longer be available, subject to your applicable legal rights.

You may request a return after delivery under our Return & Refund Policy.

What should I do if my package is delayed or missing?

If your package is marked as delivered but has not been received, please let us know so we can investigate and help resolve the issue.

What payment methods do you accept?

Available payment methods are displayed at checkout.

What is your return period?

You may request a return within 30 days of receiving your order.

For change-of-mind returns, items should be unused, in their original condition, and returned with their original packaging and included accessories, where applicable.

These conditions do not limit your statutory rights concerning faulty, damaged, or incorrectly supplied goods.

How do I request a return?

Email service@woooworld.com with your order number, the items you wish to return, and the reason for your request.

Customer service will provide return instructions and explain the applicable arrangements.

How much does return shipping cost?

Return shipping costs and arrangements vary by country or region.

Please contact customer service for applicable costs, payment responsibility, and instructions before sending your return.

Depending on the return arrangements, international return shipping costs may be substantial. Contact customer service for details.

Where do I send my return?

Please contact service@woooworld.com for the return address and shipping instructions applicable to your order before sending goods back.

Do UK customers have statutory cancellation rights?

Where the statutory distance-selling right applies, UK consumers may cancel without giving a reason within 14 days of receiving their goods and have a further 14 days after notifying us to return them. These rights are additional to our voluntary 30-day return policy. See our Return & Refund Policy for details and an optional cancellation form.

What if my item arrives damaged, faulty, or incorrect?

Email service@woooworld.com with your order number and a description of the issue.

Photos, where reasonably available, can help us investigate and arrange an appropriate remedy.

Can I exchange an item?

Please contact customer service to discuss exchange availability and the applicable arrangements.

How will I receive my refund?

Approved refunds are issued to your original payment method.

We will notify you after reviewing your return. Refunds are processed without undue delay and within applicable legal deadlines.

Your bank or payment provider may require additional time to post the funds.

When is customer service available?

Our customer service hours are Monday–Sunday, 9:00 AM–9:00 PM U.S. Pacific Time (PT), observing local daylight saving changes.

How can I contact you?

Email: service@woooworld.com
Website: https://www.woooworld.com